LGCA | Build Skills with Online Courses and Certificates by Industry Experts

Complaints Handling

This Complaints Handling course is suitable for any member of a team aiming to understand how to properly handle complaints in financial services sector.

£75.00

This Complaints Handling course is suitable for any member of a team aiming to understand how to properly handle complaints in financial services sector.  

In particular, this course will prepare you to:

  • Recognise complaints and the importance of dealing with them appropriately.
  • Understand how your organisation may receive complaints.
  • Know the procedure for handling complaints.
  • Follow the rules and etiquette for handling complaints.
  • Understand the role of the Financial Ombudsman Service (FOS).

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