LGCA | Build Skills with Online Courses and Certificates by Industry Experts
Complaints Handling
- 2 CPD Units
- 2 Hours
- All Levels
In particular, this course will prepare you to:
- Recognise complaints and the importance of dealing with them appropriately.
- Understand how your organisation may receive complaints.
- Know the procedure for handling complaints.
- Follow the rules and etiquette for handling complaints.
- Understand the role of the Financial Ombudsman Service (FOS).
This programme has been developed by the London Governance and Compliance Academy (LGCA), a UK-recognised training institution.
What People Say About LGCA
AGRC’s certificate in compliance helped me advance my career in the field of compliance by teaching me the ins and outs of the sector, the challenges I may face in the future, and the skills I need to overcome them and help my company remain compliant in a heavily regulated world.
Compliance and its role in the financial world have never been easier to understand than with AGRC’s certificate programmes. The course was clear, comprehensive and practical, and provided me with the tools and skills I needed to further my career in compliance. I highly recommend these certifications and courses!
This certification is precisely what I was looking for. Since I work remotely, the best option for me was a self-paced, e-learning course that I could do and complete at my own convenience and at random hours of the day. AGRC’s training offered exactly that, plus a lot more. I delved deep into the world of compliance, gaining a thorough understanding of the industry and what it takes to succeed as a compliance officer. Thank you AGRC!
AGRC makes compliance super interesting and simple to grasp. Their self-paced, online learning offerings are captivating and have prepared me to take the plunge and become a full-time compliance professional.
