LGCA | Build Skills with Online Courses and Certificates by Industry Experts
Implementing the FCA Targeted Support Regime
- 4 CPD Units
- 4 Hours
- Live Online
- 05 of June 2026
- 09:30 – 13:30 UK Time
- Online
£474.00
Why Attend?
- Define Regulatory Scope: Establish clear boundaries between generic guidance, Targeted Support, and holistic investment advice.
- Master the “Better Position” Standard: Transition from traditional suitability assessments to the specific conduct standards required under the new regime.
- Optimise Governance: Align TS frameworks with existing Senior Management Functions (SMF) and Consumer Duty requirements.
- Evidence-Based Compliance: Develop a robust Management Information (MI) strategy to demonstrate positive consumer outcomes to the regulator.
Who Should Attend
Level: Professional / Technical.
Target Audience: This webinar is designed for Compliance Officers, Regulatory Leads, Risk Managers, Product Heads, and Legal Counsel operating within UK retail investment and pension sectors.
Session Agenda
I. Policy Framework and Legal Foundations
- The New Specified Activity: Analysis of the legislative changes following PS25/22 and the final February 2026 rules.
- Product Perimeter: Detailed review of eligible products within pensions and retail investments, including explicit exclusions.
- Standard of Care: Examining the “Better Position” test and its interaction with the FCA’s Consumer Duty outcomes.
II. Operational Design and Segmentation
- Authorisation & Capital: Navigating the Variation of Permission (VoP) process and understanding the prudential capital requirements.
- The “People Like You” Logic: Engineering defensible customer segments using objective data points while avoiding “advice creep.”
- Digital Guardrails: Implementation of mandatory disclosures and hard-coded “stop-points” within hybrid and digital customer journeys.
III. Risk Management and Control Frameworks
- Conduct Risk Identification: Mitigating the risks of inappropriate segmentation and consumer inertia.
- PROD & Governance: Applying Product Governance rules to “ready-made suggestions” and ensuring board-level accountability.
- The Redress Landscape: Reviewing the FOS/FCA joint approach to complaints and the criteria for assessing firm liability in Targeted Support disputes.
IV. Data, MI, and Outcome Testing
- Quantitative Benchmarking: Developing metrics for segment uptake, “kick-out” rates, and long-term financial health indicators.
- Qualitative Evidence: Designing post-interaction testing to verify consumer understanding of service limitations.
- Feedback Loops: Establishing protocols to refine “ready-made suggestions” based on live performance data and regulatory feedback.
Industry Expert | Steve Fairclough
Steve began his financial services career in 1993 and has over 20 years practical training experience across a range of sectors and topics. He is a former Head of Education for HSBC covering the UK and Europe, responsible for regulatory and financial crime related compliance learning. His time at HSBC was during intense scrutiny from regulators and government functions during the bank’s Deferred Prosecution Agreement. Other roles include leading the Monitoring and Testing programme for a UK Wealth Manager, and Senior Vice President responsible for Global Risk & Compliance training at a US-based bank. He also worked in the Insurance Firms division at the Financial Conduct Authority (in the FSA days) where he was the divisional expert for the rules and outcomes required under the Training & Competence handbook.
The HSBC role, along with five years at Barclays in their Private Clients and Wealth functions, has seen Steve work with retail, commercial, wholesale and private banking channels. Since leaving HSBC, Stephen has worked with the compliance, HR and operational teams of firms to enhance their regulatory understanding, as well as delivering content across private equity firms, investment houses, banks and wealth managers. He regularly delivers core programmes for TISA and the Investment Association.
Steve is a former member of the Investment Management Association Training & Education Committee and won the Thomson Reuters award for “Most Effective Compliance Training at a Regulated Firm” in 2010.
What People Say About LGCA
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